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Finance FAQ

How do I ask a question about the Credit Agreement?

If you have a question, If there is anything you do not understand or if you require any further information regarding the credit agreement, please call Garage Door Solutions 01463 712727 or Omni Capital on 0333 240 8317 or seek free, independent advice from organisations such as the Citizen Advice Bureau or the Money Advice Service.

What are the requirements for finance?

You are a permanent UK resident and able to supply 3 years address history
You are in employment or retired and receive a gross annual income of at least £10,000
You have a good credit history
You have a debit or credit card
You must have a UK bank account capable of accepting Direct Debits.
The deposit must be paid using a credit or debit card.

Can I cancel my credit agreement if I change my mind?

You have the right under section 66A of the Consumer Credit Act 1974 to withdraw from the agreement without giving any reason before the end of 14 days (beginning with the day after the day on which the agreement is made or, if later, the date on which we will tell you that we have signed the agreement). If you wish to withdraw you must give the finance company notice in writing or by telephone or email. The name of your finance company will be clearly shown on your credit agreement (see contact details below). Please note that if you do give notice of withdrawal, you must repay the full amount of the credit without delay and in any event by no later than 30 days after giving notice of withdrawal. If you want to settle the loan after the 14 day cooling off period, you may do so but you will also have to pay interest accrued from the date the agreement was made until the date you repay it. If you wish to pay by debit card please telephone the finance company. If you wish to pay by cheque please send it by first class post to the finance company. Please allow 10 working days from the day you post the cheque to allow time to process the payment.

Omni Capital Retail Finance
1st Floor
Oak House
Reeds Crescent
Watford
Herfordshire
WD24 4QP

Will the finance company perform a credit check?

Yes. A credit check forms part of the automated decision making process and is part of a responsible lending policy.

Do I need a bank account?

Yes. You must have a UK bank account capable of accepting Direct Debits.

Do I need to pay a deposit?

Yes. If your credit application is accepted, you will be required to pay a deposit of 10% using a credit or debit card. The amount of the deposit is shown in the credit summary (displayed on the top left hand side of the screen throughout the credit application form) and on the credit agreement itself.

How do I repay the loan?

Your monthly repayments are collected by Direct Debit.

Can I pay my agreement off early?

You have the right to repay all or part of the credit early at any time – you should contact Omni Capital Retail Finance for details by phone, e-mail or letter at the following;
Omni Capital retail finance
1st Floor
Oak House
Reeds Crescent
Watford
Herfordshire WD24 4QP
Telephone:0333 240 8317


How much does the loan cost?

The total cost of the loan is shown clearly on the finance agreement.

Are there any other charges?

If you fail to pay any amount you owe under the Credit Agreement by the date it is due, the finance company may charge you interest on that amount, they may also levy additional fees – details of these can be found in your copy of the credit agreement which is available to you as part of the application process and also supplied to you as part of the welcome pack you will receive following acceptance of finance.

How long before I have to start to repay the loan?

The finance company will write to you to confirm the date that your repayments will commence. The first payment is typically due 30 days following the date of delivery of your order
What APR will I be charged?

The APR is shown clearly on the credit summary (in the top right hand corner of the screen) throughout the credit application process. It is also shown clearly on the credit agreement itself.

APR Rates are as follows:

12 months interest free 0%
24 months low rate 4.9%
36 months classic rate 19.9%

Any further questions please do not hesitate to ask